[Moments of lifetime journeys] Terms and Conditions

These Terms and Conditions ("Terms") govern the services provided by [Moments of lifetime jourenys]. By booking with us, you agree to abide by these Terms.

1. Booking and Payment

• Booking Confirmation: A booking is only confirmed upon receipt of a deposit or full payment, as determined by the agency. Confirmation of booking will be sent via email or other communication methods.

• Payment: Payments must be made by credit card, bank transfer, or other approved methods. The customer must pay the total amount due by the date specified in the invoice or booking details.

• Cancellation and Refund Policy: If you need to cancel your booking, you must inform us in writing. Refunds will be subject to the cancellation policy of the specific service providers (airlines, hotels, etc.), and we will charge a cancellation fee as outlined in our refund policy.

Travel Documents

• Passports and Visas: It is the customer’s responsibility to ensure that all necessary travel documents (e.g., passport, visa, vaccination certificates) are valid and in order.

• Travel Insurance: We strongly recommend that customers purchase comprehensive travel insurance to cover cancellations, delays, medical emergencies, lost luggage, etc.

Changes to Bookings

• Agency Changes: We reserve the right to change or modify your itinerary or booking details due to unforeseen circumstances (e.g., flight schedule changes, strikes, weather conditions). If significant changes occur, we will notify you promptly and provide alternative options where applicable.

• Customer Changes: Any changes requested by the customer after booking may incur additional fees or charges, depending on the nature of the change.

Liability

• Travel Suppliers: [Moments of lifetime journeys] acts as an intermediary between the customer and the service providers (e.g., airlines, hotels, transportation services). We are not responsible for any delays, accidents, losses, or damages caused by third-party providers.

• Force Majeure: We are not liable for any failure to perform our obligations due to events outside our control, such as natural disasters, pandemics, war, or government regulations.

• Responsibility: Customers are responsible for their behavior during their trip. Any illegal activity, damage to property, or violations of the law may result in the immediate termination of services and possible legal action.

Special Requests and Dietary Requirements

• Special requests (e.g., dietary preferences, room type) will be forwarded to the service providers, but we cannot guarantee that they will be fulfilled. We recommend confirming any special requests directly with the service provider.